Find quick answers to your questions below...
Jewelry Questions
• Can I purchase a design that has been discontinued?
• Do your plugs or eyelets come in any other sizes?
• How do I order a longer or shorter wearing surface?
• How is GwS jewelry measured?
• I lost/broke an item. Can I buy a single to match the one I have?
• Is GwS jewelry made in the U.S.A.?
• Is GwS jewelry sterile?
• Is jewelry sold per piece or per pair?
• Single Flare (SF) or Double Flare (DF)
• What is the difference between wearing surface and length?
• What is the wearable surface measurement of GwS plugs?
My Account
• How do I unsubscribe from the newsletter?
• I was registered on the old website - does my login still work?
• How do I create an account?
• How do I edit my account information?
• Oops! I forgot my password.
Order Status
• Where's my invoice?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• Help! My stuff never arrived.
• An item is missing from my order.
• When will my order ship?
Site Navigation
• How are the menus laid out?
• What are Dome Flare plugs?
• What are Pattern Front Plugs?
• What are the new features on the GlasswearStudios.com website?
• What features did not cross over from the old website?
• What is Overstock Jewelry?
• Where are all the non-jewelry info pages located?
Affiliate Info
• What are the payout terms for Affiliates?
• What is the Affiliate Program?
• Where can I get banner ads for Affiliates?
• Who can become an Affiliate?
Wholesale Info
• Can I check out as a "guest" wholesale client?
• How do I set up a Wholesale Account?
• What are the Wholesale Discounts?
Return Policies
• Can I return my product?
• Help! I received the wrong product.
Domestic and International Shipping
• International Customs
• My shipping quote is very expensive. Why?
• What shipping methods do you offer?
• Do you ship to my country?
• How much is my shipping?
• When will my order ship?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• When will my return refund credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• Can I order just 1 plug or do I have to buy 2?
• What are the current discount codes?
• How do I buy/redeem a gift certificate?
• How do I find a product?
• How do I navigate the site?
• How do I use a coupon?
Guarantees
• I chipped/broke my jewelry. Is it fixable?
• I dropped my jewelry and it chipped/broke, is it guaranteed?
• What does Glasswear Studios, Inc. guarantee?
• Privacy Policy
• Security
Additional Support
• Can I check out as a guest?
• Can I post a review as a guest or anonymously?
• I found a broken link, how should i notify you?
• Why can't I download pictures?
• How do I contact you?